I agree to the Floracity Studio terms of commitment as provided to me in the below agreement:

PLEASE READ TERMS OF SERVICE AGREEMENT:

Floracity Consulting Services Description |

Our services include the process of partnering with and supporting a person in achieving new-business development goals. It involves a series of one-on-one sessions, based on collaboration and partnership, focused on objectives and goals to be achieved and structured in such a way as to enable the client to develop potential, increase level of performance and take action. Our work revolves around specific desires and goals of the client and is informed by our expertise in sequential guidance for new business development to include structured ideation, design thinking, customer discovery, human centered design, product development, and product marketing methodologies.

We will work with you to determine what goals you would like to achieve and, together with your coach, formulate attainable action plans. We will support you by providing guidance, encouragement, and keeping you on the right track to achieve your goals. We will do this by using techniques that, through mutual discussion and planning, will assist you in accomplishing your objectives. Since most of this program occurs outside of our sessions, namely your everyday life, the results depend on your willingness to dedicate your time to the program.

(“Program”) includes:

A minimum commitment of two 60 minute one-on-one sessions with the option to extend to up to ten, 60-minute sessions within six months of agreement. (Additional meeting time can be purchased separately as needed)
The sessions will be conducted by phone, Zoom, Google Meet, or other online video or audio system
Support in between sessions including follow-ups emails
Tools and techniques that will help you going forward in completing your goals
Limited access to Florâcity LLC Intellectual property
Milestones outlined in your engagement scope and services agreement

Expectations. During the Program, you can expect that we will:

Act with professionalism, and use all the tools and techniques that we determine will be beneficial to support you in achieving your goals
Serve as your accountability partner and supporter.
Stretch you outside of your comfort zone.
Offer support, encouragement, feedback and guidance.
We expect that you will:
Be on time without distractions.
Give 100% of your effort and fully commit to each session.
Come fully prepared for our time together.
Use your best efforts to complete all action steps.
Promptly provide payment for Program sessions.
Be open to new ideas and willing to stretch and grow.
Ask any questions you may have as they arise.
Have fun! Investing in yourself is so exciting – at the very least learning will open your world view to even more possibilities.
Be open to research – We are not always going to be an expert in your specific industry but is an expert on product and start up launches. Work together to gather the details you need to feel successful.

Scheduling Appointments:

We try to be attentive to our clients. While your coach cannot guarantee the availability of any date or time, your coach will work with you to block a set of date/time options using Acuity Appointments that works within your schedules. These blocks will be protected time from which you will choose your sessions for each phase of the program.

Should you need to reach us between appointments, please contact us by email at support@ayanachristie.com. We will do our best to respond to you within 24 hours on weekdays. On weekends and holidays, we will do our best to reply to you by the next business day. Our coaches will give written notice of any complete unavailability. Any emails to us related to your Program are for quick questions and you will receive brief responses. If you want to discuss something at length with us, we may request that we wait and discuss your question at our next appointment.

Rescheduling:

If you need to reschedule an appointment, you need to do so at least 24 hours in advance of your scheduled time by sending an email to us. Outside of our extenuating circumstances, if you do not contact us at least 24 hours in advance, this will be considered a missed appointment.

Missed Appointment:

There can be a rare occasion where you miss your appointment altogether or you forget to let us know at least 24 hours in advance that you need to cancel or reschedule. During the Program, you are only permitted two missed appointment before termination, as a result of not providing your coach with at least 24 hours advance notice of rescheduling or cancellation of an appointment. You will not be refunded for any missed appointments.

Investment:

You agree that you are financially willing and able to invest in this Program by choice, and that by so doing, you are not incurring any economic hardship in any way. In order to jumpstart your relationship with your coach, we are offering you the Florâcity Custom Coaching Program. As we work on your goals, the program will be segmented into 3 distinct phases– at the end of each phase you have the right to choose if you will continue through the remaining phases or pause your coaching. You may have an aha! moment in the first phase or take a pivot after the second phase – either way, your success is our top priority, and we want you to be in charge of your journey. Payment is due in advance of each session upon booking. With the signing of this agreement, payment for the first session will be due in order to confirm your participation.

Payment Authorization and Receipt:

Payments accepted by wire transfer, or credit/debit card as preferred without any additional authorization, and you will receive an electronic receipt.

Timing:

We encourage you to be intentional about entering each phase with your coach. We limit phases to no more than one phase per month so that you and your coach can focus on the actions and outcomes of that phase in isolation. However, we ask that no more than 4 weeks lapse between phases such that a total Florâcity Custom Coaching Program remains within a ~6 month period.

Refund Policy:

It is our intention for you to be happy with your Program. However, should you decide to withdraw at any time for any reason, a refund will be issued for the unused portion of the program phase less any processing fees.

Confidentiality is important to us:

We will keep all information exchanged between us during the Program confidential. We will not disclose any information that you share with us during the Program to anyone else except: (1) we may share such information with members of our team or staff, but only to the extent they need to know such information for us to provide the Program to you and only if they agree to the same confidentiality restrictions described herein, (2) where the disclosure of such information is required by law, or (3) where you have given us prior written permission to disclose such information.

Intellectual Property Rights.

We retain all ownership and intellectual property rights to the Program content and materials provided to you through the Program, including all copyrights and any trademarks belonging to us. The Program content and materials are being provided to you for your individual use only and with a single-user license which means that you are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the Program or Program materials, electronically or otherwise, for business or commercial use, or in any other way for economic benefit, without our prior written permission.

Personal Responsibility & Assumption of Risk:

You acknowledge that you take full responsibility for yourself and all decisions made before, during and after your Program. You accept full responsibility for your choices, actions and results before, during and after this Program, and you knowingly assume all of the risks of the Program related to your use, misuse, or non-use of the Program or any of the Program materials. You understand and agree that you are solely responsible for your results.

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Limitation of liability.

Florâcity LLC will not be held responsible in any way for the information that you receive through its licensed IP, including our services, products, and materials and any other information you have received from or through us related to this licensed IP. To the fullest extent permitted by law, neither party, nor any affiliate, will be liable under this agreement to the other party, any affiliate or other third person for any direct, indirect or consequential loss or damage incurred by you in connection with your use this licensed IP, including without limitation any liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits or contracts, anticipated savings, loss of data, loss of goodwill, wasted time, or cost of procurement of substitute goods or services and for any other loss or damage of any kind, however and whether caused by negligence, breach of contract, or otherwise, even if foreseeable. User may have rights that cannot be waived under consumer protection and other laws. Owner does not seek to limit user’s warranty or remedies to any extent not permitted by law.

Indemnification, and Release of Claims.

You agree that you fully and completely hold harmless, indemnify and release us from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against us in the future that may arise from your use of all services to the extent permitted by applicable law.

Disputes.

Should we ever have any differences, it is hoped that we could work them out amicably through mediation. However, if we are unable to seek resolution in 14 days, it is agreed that that the only method of legal dispute resolution that will be used is binding arbitration before one arbitrator, in Chicago, Illinois, or Baltimore, MD and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The prevailing party in any such arbitration shall be reimbursed by the other party for all costs of such arbitration including, without limitation, reasonable attorneys’ fees and expenses.

Termination.

Either party may terminate this Agreement immediately upon delivery of written notice to the other party specifying clearly the grounds for termination if the other party commits a material breach of its obligations under this Agreement and fails to cure the breach within 14 days after written notice of the breach is received by the breaching party. For the avoidance of doubt, termination will be without prejudice to any liability incurred prior to the effective date of termination.

Entire Agreement.

This Agreement and the attachments here to represent and constitute the entire agreement between the parties, and merge all prior negotiations, agreements, and understandings, oral or written, with respect to any and all matters between the parties.

Notices. All notices, demands or other communications required under this Agreement may be by email between Florâcity LLC owner at hello@ayanachristie.com and client email provided.

By accepting this agreement via purchase, we both acknowledge that we have read, understand, agree to and accept all of the terms in this Agreement. This document may be signed in counterparts and electronic acceptance of this Agreement are permitted and enforceable. You agree that you have had the opportunity to ask us any questions prior to agreeing, and your purchase indicates that you agree with all of the terms of this agreement